Main Purpose:
Responsible for providing support to the HR teams, team leads on HR administration namely: Management of personnel records, recruitment and termination and reward /payroll related activities.
Knowledge Skills and Abilities, Key Responsibilities:
Key Responsibilities:
- Responds to all HR administration requests from any source (e.g. phone, facsimile, email, in writing or in person in a professional and efficient manner.
- Timeously deals with HR services queries. Tracks and manages all requests and queries.
- Resolves as many requests as possible on the initial call, reducing the number of calls redirected to the next level of support.
- Provide standard management reports regarding all HR services (e.g. absenteeism, staff movement, vacancy reports etc.).
- Provide HR advice, support and administration to managers /team leaders and employees on people issues and organizational concerns.
- Provide direction and advice in the interpretation of Company policies and ensures application of standard practices.
Experience:
- 3-5 years’ experience in HR environment.
- Computer literacy essential –Excel and word essential.
Skills:
- Skillful application in the ability to work in ways that achieve remarkable performance
- Basic application in the ability to embrace the changing business environment
- Basic application in the ability to willingly take the lead when needed
Competencies:
- Customer Service oriented
- Organized
- Ability to deal with difficult situations
Key Relationships and Department Overview:
- Internal – HR Analyst, General Management, Local HR, Team Leaders,
- External – Customers, new employees.
