Main Purpose:

Responsible for providing support to the HR teams, team leads on HR administration namely: Management of personnel records, recruitment and termination and reward /payroll related activities.

Knowledge Skills and Abilities, Key Responsibilities:

Key Responsibilities:

1. Responds to all HR administration requests from any source (e.g. phone, facsimile, email, in writing or in person in a professional and efficient manner.
2. Timeously deals with HR services queries. Tracks and manages all requests and queries.
3. Resolves as many requests as possible on the initial call, reducing the number of calls redirected to the next level of support.
4. Provide standard management reports regarding all HR services (e.g. absenteeism, staff movement, vacancy reports etc.).
5. Provide HR advice, support and administration to managers /team leaders and employees on people issues and organizational concerns.
6. Provide direction and advice in the interpretation of Company policies and ensures application of standard practices.

Experience:  

• 3-5 years’ experience in HR environment.
• Computer literacy essential –Excel and word essential.

Skills:   

• Skillful application in the ability to work in ways that achieve remarkable performance
• Basic application in the ability to embrace the changing business environment
• Basic application in the ability to willingly take the lead when needed

Competencies:   

• Customer Service oriented
• Organized
• Ability to deal with difficult situations

Key Relationships and Department Overview:

• Internal – HR Analyst, General Management, Local HR, Team Leaders,
• External – Customers, new employees.